Training to aid ABQ hospitality workers - Philadelphia Business Journal:

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If not, then the Albuquerque Convention and Visitorw Bureau wants tochange that. So it’e rolling out an updated version of AlbuquerquwConcierge Excellence, or ACE, The program was developed in partnershi with Central New Mexico Communitu College and the CNM Workforce Traininy Center. The training push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltoh Albuquerque Hotel. Bob Murphy, executive directore of the Economic Forum and chairman of the Hospitality TrainingAdvisory Committee, will introduces the ACE program and customer service expert Ann Rhoaded will discuss the value of top-notc service. Rhoades developed programw for , , P.F.
Doubletree Hotels and Her talk will focus on makint Albuquerque anoutstanding customer-oriented Training for front-line employees was a key part of the Destinatio n Masterplan, created by the hospitalitt industry as a blueprint for developin g Albuquerque as a destination. Previous ACE traininvg took place fouryears ago, said Tania vice president of tourism and communications at the Albuquerque Conventiob and Visitors Bureau. This time around, the training is as much abour destination awareness ascustomer service, Armenta said.
The three-hourf course will be offered once a month at differenty times and locations over the next Attendees will get a quick referencee guide on Albuquerque to answer visitor question and a pass that offere admission to at least 17 different attractionsz so theyhave first-hand knowledge of what’e available. Albuquerque is in a competitive environment for luring Armenta said. “Ensuring that Albuquerquwe offers top-notch customer along with destination knowledge, helps to differentiatew us fromother destinations,” she added.
Elis e Rogers, vice president of development with the said the course will outline three pillars of why peoplr come to theDuke City: Arts and outdoor recreation, and ballooning, which takes placw year round, not just duringf the . “We tell them that ther e are 23,000 hospitality industry jobs in this we tell them how muchvisitors spend. We go into the importance of tourism,” Rogers said. More visitors meanas more money and better job securityfor front-lined workers, she added. The cost for the trainintg is $25 per attendee. To register call CNM at 224-5200 and provide each participant’s name, birth date and placre of employment. More information is available at .